Updated November 16th, 2020
What Information Do We Collect?
When you visit hazelandhavi.com ("Hazel & Havi", "H&H", "Website") you may provide us with two types of information: (1) personal information you knowingly choose to disclose that is collected on an individual basis, and (2) Website use information collected on an aggregate basis as you and others browse our Website.
SECTION 1 - Personal Information You Choose to Provide
You will provide us information about yourself, your company or institution, and your practices when you register for certain services, or register for email newsletters and alerts.
Credit Card Information
If you choose to purchase products or services from Hazel & Havi, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
- Mailing and shipping address
- E-mail address
- Credit card number
- Credit card verification number
- Home address and phone number
- Other information as is required to complete an order
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same level of protection for these electronic communications as that which we employ in the maintenance of information received by mail and telephone.
SECTION 2 - Website Use Information
Similar to other commercial websites, Hazel & Havi utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and web server logs to collect information about how our web site is used. Information gathered through cookies and web server logs may include the date and time of visits, pages viewed, time spent on our site, and the web sites visited just before and just after Hazel & Havi.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a web site, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each web site can send its own cookie(s) to your browser if your browser's preferences allow it, but, in order to protect your privacy, your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.
How Do We Use the Information We Collect from Cookies?
SECTION 3 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from Hazel & Havi, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 4 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com.
SECTION 5 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service (NEED LINK).
SECTION 6 - BIGCOMMERCE HOSTING
Our store is hosted on BigCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through BigCommerce's data storage, databases and the general BigCommerce application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, your payment information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 7 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on the links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 8 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 9 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our Website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer using the Contact Us area of our Website.