Hazel & Havi Limited Warranty

For products purchased at www.hazelandhavi.com, Hazel & Havi will replace your originally purchased item within one year of the shipping confirmation date if it is found to be defective in materials or function. This warranty is valid for the original purchaser. Please save your shipping confirmation as proof of the date of shipment. Proof of purchase is required even in cases where your item was a gift.

If your product was purchased at www.hazelandhavi.com, you are required to pay the return postage for the defective unit. Electronic units will be evaluated by our service center. If your unit is repairable it will be serviced and shipped back to you. If your unit is not repairable, Hazle & Havi will cover the cost to reship and replace your unit with a new unit. If a unit is returned and is determined to be functioning correctly, it will be returned to you.

How to obtain warranty service

Call us at (800)772-9174, Mon-Fri 8AM – 5PM, MST, or email us at help@hazelandhavi.com.

Warranty Exchanges for 3rd Party purchases (Items Not Purchased Directly Through Hazel & Havi)

Please provide proof of purchase with a date from your third party vendor. Any warranty exchange will require an approval from Hazel & Havi.

What is not covered under warranty

  • Broken brush head tips are considered damage to the product and are not covered under warranty
  • Damage caused by misuse – submersion in water, abuse, neglect, alterations, or dropping the product
  • Normal wear and tear, including chips scratches, abrasions, discoloration or fading

Limitation of Remedies

In no event shall Hazel & Havi be liable for any special, incidental or consequential damages based upon breach of warranty, breach of contract, negligence, tort, or any other legal theory. Such damages include, without limitation, loss of savings or revenue; loss of profits; loss of use; the claims of third parties including, without limitation, dentists and dental hygienists; and cost of any substitute equipment or services.